Returns

At Shockwave Distributors, we strive for customer satisfaction. If you are not completely satisfied with your purchase, this Returns Policy explains how you can return items and request refunds or exchanges. By purchasing from https://shockwavedistributors.com, you agree to the terms outlined below.

1. Eligibility for Returns

• Returns must be initiated within 30 days of the delivery date.
• Items must be unused, in their original packaging, and in resalable condition.
• Certain products, such as final sale items, opened consumables, or personalized items, are not eligible for return.

2. Return Process

• To initiate a return, contact us at orders@shockwavedistributors.com with your order number and reason for return.
• We will provide a Return Authorization (RA) number and instructions for returning the item.
• Returns without an RA number will not be accepted.
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

3. Refund Policy

• Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable, unless the return is due to our mistake.

4. Exchanges

• If you received a defective or incorrect item, we will replace it at no cost.
• Exchanges are subject to product availability.
• If the requested exchange item is out of stock, we will offer a refund or store credit.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 48 hours of delivery.
• Include photos of the damaged item and packaging for review.
• We will arrange for a replacement or full refund based on the situation.

6. Non-Returnable Items

The following items cannot be returned:

• Used or damaged items (unless received in that condition)
• Opened consumables or hygiene products
• Customized or personalized items
• Items marked as final sale

7. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service to ensure successful return delivery.
• We are not responsible for lost or stolen return packages.

8. Contact Information

If you have any questions about our Returns Policy, please contact us at: