Terms & Conditions

Welcome to Shockwave Distributors LLC (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, https://shockwavedistributors.com (the “Website”), and any related services. By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our Website.

1. Use of Website

1.1 Eligibility

By using this Website, you represent that you are at least 18 years old or the legal age of majority in your jurisdiction.

1.2 Permitted Use

You agree to use the Website only for lawful purposes and in accordance with these Terms. You shall not:

• Engage in fraudulent, abusive, or unlawful activity.
• Attempt to interfere with the Website's security features.
• Use the Website to distribute spam, malware, or harmful content.

2. Products and Services

2.1 Product Descriptions

We strive to provide accurate product descriptions and images, but we do not guarantee that all information is error-free. If a product is not as described, your sole remedy is to return it in unused condition, subject to our return policy.

2.2 Pricing and Availability

Prices are subject to change without notice. We reserve the right to modify, discontinue, or update product offerings at any time.

2.3 Orders and Payments

All orders placed through our Website are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion. Payment information must be accurate and complete.

3. Shipping and Returns

Our shipping and return policies are available on our Website. By placing an order, you agree to these policies.

4. Intellectual Property

All content on the Website, including text, graphics, logos, product descriptions, and images, is the property of Shockwave Distributors LLC or its licensors and is protected by intellectual property laws. Unauthorized use of our content is prohibited.

5. Disclaimer of Warranties

The Website and all content, products, and services are provided “as is” and “as available” without any warranties of any kind, express or implied. We do not guarantee that the Website will be error-free, uninterrupted, secure, or free from defects. Shockwave Distributors makes no guarantees regarding specific outcomes, performance, or results from the use of any devices sold on this Website.

6. Medical & Regulatory Disclaimer

The devices offered for sale on this Website are not designed, marketed, or sold for the diagnosis, treatment, mitigation, or cure of any disease or medical condition. Except for any specific FDA-cleared indications referenced in publicly available documentation, these devices have not been evaluated or approved by the FDA for medical treatment purposes. Any references to potential benefits relate solely to general wellness, comfort, mobility, or musculoskeletal support. Such statements must not be interpreted as medical claims, therapeutic promises, or guarantees of outcome. Individual results may vary. Nothing on this Website constitutes medical advice. Users should consult a qualified healthcare provider regarding any health concerns. Purchasers and users bear full responsibility for ensuring that device use complies with their professional scope of practice, state and local laws, licensing or certification requirements, and applicable regulatory guidelines. By purchasing or using any product from Shockwave Distributors LLC, you acknowledge and agree to assume all responsibility for lawful and appropriate use.

7. Limitation of Liability

To the fullest extent permitted by law, Shockwave Distributors LLC shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Website, your use or misuse of any products, errors or interruptions in Website functionality, or any unauthorized access to your data. Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Shockwave Distributors LLC, including its owners, employees, agents, contractors, and affiliates, from any claims, damages, liabilities, losses, or expenses arising from your breach of these Terms, your misuse of the Website or products, or your violation of any applicable laws.

9. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of New York. Any disputes arising from these Terms shall be resolved through binding arbitration in Rochester, NY, unless prohibited by law.

10. Changes to These Terms

We may update or modify these Terms at any time. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

11. Contact Information