Shipping Policy

At Shockwave Distributors LLC, we are committed to ensuring timely and reliable delivery of your orders. This Shipping Policy outlines our shipping terms, costs, delivery times, and other relevant details regarding your purchase. By placing an order on https://shockwavedistributors.com, you agree to the terms outlined below.

1. Processing Time

• Orders are typically processed within 1-3 business days from the date of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.
• If an item is out of stock or requires additional processing time, we will notify you via email.

2. Shipping Methods and Delivery Times

We currently offer standard shipping, with estimated delivery times of 10-14 business days.

• Delivery times are estimates and may vary due to factors beyond our control (e.g., carrier delays, weather conditions).
• Tracking information will be provided via email once your order has shipped.

3. Shipping Destinations

• We currently ship within the United States.
• At this time, we do not ship to P.O. Boxes or APO/FPO addresses.
• International shipping is not available but may be considered in the future.

4. Shipping Costs

• Shipping is free across the contiguous United States.
• Any applicable taxes are calculated at checkout.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the carrier's tracking system.

6. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery time, please contact us at orders@shockwavedistributors.com.
• If a package is lost during transit, we will work with the carrier to resolve the issue. Resolutions may include a replacement or refund.

7. Damaged Shipments

• If your order arrives damaged, please take photos of the package and contact us within 48 hours of delivery.
• We will arrange for a replacement or refund after assessing the claim.

8. Changes to Your Shipping Address

• Address changes can only be made before your order is shipped.
• Once shipped, we cannot change the delivery address.

9. Contact Information

If you have any questions about our Shipping Policy, please contact us at: